Find what to do when something doesn't work as expected. For general questions, see Frequently asked questions.
Signing in
My sign-in code doesn't work
If you see That code didn't match, check the 6 digits and try again. A code works for 5 minutes, and a new code comes each time you sign in. If you see This code has expired or Too many tries with this code, choose Send a new code.
I didn't get a code
Check that you entered the right email address, then choose Resend code. If the button shows a countdown, wait until it ends.
It says "Too many attempts"
Wait for the time shown, then try again.
The desktop app is waiting for my browser
When you sign in on the desktop app, sign-in continues in your browser, and Dvina comes back on its own when you're done. If you closed the browser page, choose Open browser again.
It says "Can't reach sign-in"
Dvina's sign-in service isn't answering. Check your internet connection and try again in a moment. If you see Sign-in isn't available from this network, try another connection.
It says the sign-in has expired
The sign-in page was open too long. Go back to Dvina and sign in again.
My company's SSO doesn't work
If you see Your company hasn't set up SSO for this email, check that you entered your work email, or sign in another way. If your company should sign you in, ask your admin.
My passkey didn't work
Try again, or sign in another way, like with an email code.
Apps and connectors
An app stopped sending updates
If an app's page says the app stopped sending updates, choose Reconnect and sign in to the app again. Nothing is lost.
You can also go to Settings › Apps, choose the app, and choose Sign In Again… from the account's menu. Sign in with the same account you're reconnecting; if you use another one, Dvina asks you to sign in again with the right account.
Connecting an app didn't work
Try connecting again. If you see This connection link expired, start again from Settings › Apps. If you see That account is already connected, you've already added that account; to add another one, choose a different account when you sign in.
Dvina doesn't tell me about changes in an app
Open the app's page in Apps and check that Dvina notices what happens in the app is on. Then choose Notifications to see which changes are turned on. See Proactive and Feed.
I can't add a custom app
You can add a custom app only after Test Connection works. If it says The MCP connection could not be verified, check the Server URL; it starts with https://. If Add Custom App says Turned off by your admin, your company doesn't allow custom servers. See Custom apps and MCP servers.
My database won't connect
Dvina says what went wrong, like rejected credentials or an encryption problem. See If the connection fails.
Desktop app
How do I update the desktop app?
When an update is ready, click Install & Restart. To check yourself, choose Check for Updates from the app menu, or go to Settings › General › Software Update. If a download or install fails, choose Try Again.
On Linux, Install & Restart asks for your password before it installs the new package. If the install doesn't go through, download the new Linux (.deb) or Linux (.rpm) from the Download page and install it with your package manager, over the one you have.
Dvina can't act on my Mac
Dvina asks for each permission the first time it needs it. To check them, go to Settings › Privacy & Data and look under This computer for Accessibility, Screen Recording, Microphone and Notifications.
To turn one on, choose Open Settings, then turn on Dvina in the list. Screen Recording starts working after a restart, so choose Restart Dvina after you turn it on.
Dvina can't open a folder on Linux
On Linux, Dvina can open the folders your user account can open. If you see Dvina can't open this folder, check that your account can read the folder, and for a code project, write to it. Then try again.
I don't get notifications on Linux
Go to Settings › Notifications and check that Allow notifications is on under On This Computer. Then choose Test notification. If no notification appears, check your desktop's notification settings and Do Not Disturb; Linux doesn't tell Dvina when they're turned off.
Dvina can't reach my computer
Your computer needs to be awake and online, with Dvina open. If it isn't, Dvina tells you.
It says "You're offline" or "Can't reach Dvina"
You can keep working. Messages you send go out when the connection is back.
Phone apps
How do I update the phone app?
When a new version is available, Dvina tells you. Tap Update to install it. You can also update Dvina from the App Store or Google Play.
My subscription doesn't show on my phone
If you subscribed through the App Store or Google Play, go to Settings › Help & About and tap Restore Purchases. See Plans and billing.
My watch isn't signed in
Apple Watch works with the Dvina app on your iPhone, and Wear OS works with the Dvina app on your Android phone. Sign in on your phone first; your phone signs the watch in.
Calls and voice
Dvina can't hear me
Dvina needs the microphone to hear you. If you see Turn on the microphone or Microphone access is needed to talk with Dvina, allow it:
Mac
Choose Open Settings, turn on Dvina in the list, then try again.
Windows
Choose Open Settings and turn on Let desktop apps access your microphone.
Linux
Linux doesn't ask before an app uses the microphone. Check that your microphone is connected and chosen as the input in your system's sound settings, then try again.
iPhone
Allow the microphone for Dvina in Settings.
Android
Allow the microphone for Dvina in Settings.
Web
Allow the microphone for this site, from the icon beside the address.
It says the microphone is in use
Another app is using the microphone. Close it there and try again.
It says no microphone was found
Connect a microphone and try again.
It says voice needs a speech model
Voice needs a speech model, and your Livespace doesn't have one. Ask your admin to add one in Settings › Model.
I can't start a call
If your company uses Dvina, your admin may have turned off voice conversations. Ask your admin.
Does a call keep going when my phone is locked?
Yes. On iPhone, a call with Dvina is a real phone call: it keeps going with the screen locked, shows on the Lock Screen and appears in your Recents. On Android, it runs as a phone call too.
Dvina's status
Is Dvina down?
Check status.dvina.ai. It shows whether everything is working, any problem being worked on right now with its updates, how each part of Dvina has done over the last 90 days, and past incidents.