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Questions? Answers.

Can I speak directly with a representative over the phone?
Currently, we handle most inquiries via email or through our contact form to ensure we can provide detailed and accurate responses.
Can I cancel or change my subscription through the contact form?
Subscription changes, including cancellations, can be handled directly through your account settings. If you encounter any issues, feel free to reach out to our support team via the contact form.
What should I do if I did not receive a response to my inquiry?
If you have not received a response within 48 hours, please check your spam or junk folder. If the message is not there, feel free to resend your inquiry or contact us directly at support@dvina.ai.
How do I update my billing information?
To update your billing information, log in to your account and navigate to the Billing section. If you need further assistance, you can contact our billing support team through the contact form.
Where can I find your privacy policy?
Our privacy policy can be found at the bottom of our website. It outlines how we handle your data and protect your privacy.
Can I request custom features for Dvina?
We are always open to feedback and suggestions. If you have a specific feature request, please let us know through the contact form or by emailing hi@dvina.ai. Our product team reviews all requests.
How can I contact customer support?
You can reach our customer support team via email at support@dvina.ai, or you can use the contact form on this page. We aim to respond to all inquiries within 24 hours.
What are your customer support hours?
Our customer support team is available from Monday to Friday, 9 AM to 5 PM (GMT+3 Istanbul). We strive to respond to all inquiries as quickly as possible.
Do you offer support in languages other than English?
Yes, we offer support in several languages. Please indicate your preferred language when you contact us, and we will do our best to accommodate your request.
Can I request a demo of Dvina?
Yes, you can request a demo by filling out the contact form and specifying Demo Request in your message. Our team will get in touch with you to schedule a demo at your convenience.
How can I get in touch with sales?
To reach our sales team, please email hi@dvina.ai or use the contact form. Mention Sales Inquiry in your message for faster processing.
How do I report a technical issue?
If you encounter a technical issue, please email support@dvina.ai with a detailed description of the problem.
Can I provide feedback or suggestions?
We welcome your feedback and suggestions. Please feel free to send us your thoughts through the contact form or directly via email at hi@dvina.ai.
How do I inquire about partnerships or collaborations?
For partnership or collaboration inquiries, please email partners@dvina.ai or use the contact form and choose Partnership Inquiry as the subject.
What is the response time for inquiries?
We strive to respond to all inquiries within 24 hours during business days. If your matter is urgent, please indicate this in your message.